1. All purchases and bookings of Plants/seedlings at to be made online.
  2. All private and corporate purchasers are required to make full payment during online booking of Plants/Seedlings
  3. All Govt. Organisations are required to make full payments through RTGS/DEMAND DRAFT/Account Payee Cheque prior to taking delivery of Plants/Seedlings
  4. All Cheques received from Govt. Organisations will be subject to realisation.
  5. Cancellations will be allowed if cancelled within 48 hours from the date of transaction. All cancellations will be charged 10% of the transaction value as cancellation charge. Refunds will be made within 14 working days from the date of cancellation.
  6. Plants/Seedlings once taken deliver cannot be exchanged or returned.
  7. All clients are responsible and are of full understanding that they have fully satisfied themselves about the quality and species of seedlings being booked or purchased.
  8. All complaints should be first raised with the General Manager, Operations, WBWDCL. The complaints if not resolved within 7 (seven) working days can be escalated to the Managing Director, WBWDCL.
  9. All disputes will be limited only to courts having jurisdiction within Kolkata.